How can we help?

Whether you’re a crew member or a customer, we’re here to help resolve issues quickly so work can continue smoothly.

🧠 Common Topics

Jobs not showing, payout questions, availability issues, profile updates, Stripe setup.

View help topics →

💳 Payments & Payouts

Questions about job pay, platform fees, Stripe onboarding, or payout timing.

Payments help →

🛠️ Technical Support

Login issues, bugs, loading problems, or anything not working as expected.

Report an issue →

⚖️ Legal & Safety

Questions about agreements, disputes, safety concerns, or inappropriate behavior.

Contact compliance →

🧠 Common Topics

Jobs not appearing or disappearing
Availability toggles not saving
Profile or skill updates
Stripe setup and verification
Notification issues

💳 Payments & Payouts

How payouts are calculated
Platform and processing fees
Payout timing and delays
Chargebacks and disputes
Stripe onboarding requirements

🛠️ Technical Support

Login or access issues
Pages not loading correctly
Buttons or actions not responding
Mobile vs desktop display issues
Bug reports and feedback

⚖️ Legal & Safety

Independent contractor agreements
Terms of use and privacy questions
Job disputes or safety concerns
Inappropriate behavior reports
Account suspension reviews

Contact NearbyCrew Support

📞 Phone: 1-650-800-8084

📧 Email: support@nearbycrew.com

🕒 Hours: 24/7 for active jobs · General support responds within 1 business day