🚀
NearbyCrew Onboarding
Guide
This guide only supports iPhone right now, if you have an Android schedule a LIVE onboarding session so we can get you up and running on our internal systems!
🎉
A Huge Congratulations
To all the beautiful souls joining us for this initial development launch - today is a proud moment. You’re not just early adopters; you’re pioneers helping shape the future of on-demand work. Your participation sets the foundation for what NearbyCrew will become, and we’re thrilled to have you on board.
🌐
What is NearbyCrew?
Welcome to NearbyCrew - your direct line to customers who need fast, reliable help in their area. Whether it’s a jump-start, a delivery, or another on-demand task, you’re part of a growing community of crew members trusted to get the job done.
We built NearbyCrew for people like you: skilled, motivated, and ready to earn on your own terms. But we didn’t just create another app - we built something smarter, much better and so much more equitable!
🤖
Why Luna AI?
Luna AI is the engine that powers NearbyCrew. She’s more than a feature - she’s the dispatcher, guide, and safety net working alongside you every step of the way.
As a crew member, here’s why Luna matters for you:
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Smarter Job Matching → Luna finds the best-fit jobs for your skills and location, so you’re not wasting time.
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Built-In Navigation → She guides you to each customer with real-time directions and updates.
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Fair Payouts → Luna handles payments automatically, splitting earnings so you’re always paid correctly and on time.
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24/7 Support → If something feels off, Luna is your first responder — escalating to support when you need it.
Think of it this way: NearbyCrew is the community, and Luna AI is the brain that keeps it fair, fast, and reliable. You focus on the job — Luna takes care of the rest.
10 MINUTE WALKTHROUGH GUIDE
SECTION 1
REQUIRED
Testflight & App Setup
SECTION 2
REQUIRED
Crew Member Sign Up
SECTION 3
REQUIRED
Tools & Readiness Checklist
SECTION 4
REQUIRED
Payments &
Payouts
SECTION 5
HELPFULL
Communication Guidelines
SECTION 6
HELPFULL
Safety & Emergency Protocols
SECTION 7
HELPFULL
Quality & Ratings
SECTION 8
HELPFULL
FAQs
SECTION 1
Testflight & App Setup
Before you can start taking jobs or dispatching crews, there are a few quick steps to get your NearbyCrew account ready. This includes setting up your profile, verifying your identity, and enabling the essential permissions that allow Luna AI to guide you in real time. Think of this as laying the foundation. Once complete, you’ll be fully equipped to accept jobs, track progress, and get paid without delays.
STEP 1
Download Testflight App From App Store
It's crucial that you follow this guide exactly in order since testflight is known to have issues otherwise.
Download Testflight from the app store, this is how we will be distributing Luna AI during development.
It handles releasing of new features, bug fixes and crash reporting to us safely through Apple. Let's make it amazing for our customers at launch!
STEP 2
Download Luna AI App on Testflight
STEP 3
Sign Up For Free Avatar Account
Congrats on making it this far! The hardest part is behind you. Now to the good stuff.
Before you can sign up for NearbyCrew you have to create a free Luna Avatar account.
You must setup location permission, Push Notitifcations, Avatar Account (Email + Password - this email address will be your primary)
END OF SECTION 1
SECTION 2
Crew Member Sign Up
Whether you’re a Crew Member on the ground or a Dispatcher managing jobs, the flow is designed to be simple, consistent, and AI-assisted. Luna keeps everything in sync so both sides always see the same status.
STEP 1
Create Your NearbyCrew Profile
Connecting your bank through Stripe’s Connect platform may occasionally trigger a short review period, but it’s usually quick and completed within 24 hours. If you have any questions, feel free to message us on the Public Forum at any time!
You can launch NearbyCrew Studio anytime by tapping your Avatar icon in the top-right corner, scrolling down, and selecting the “NearbyCrew Studio” tile.
STEP 2
Getting Ready To Receive Job Requests
Luna also monitors app activity and prioritizes crew members who are more engaged, ensuring maximum responsiveness for customers.
STEP 3
Accepting & Navigating Job Requests
Luna will only send you notifications for the job types you’ve signed up for, but the map will display all available job types in your area.
You can accept jobs in two ways: Luna will send you an exclusive push notification when it’s your turn for dispatch. If you miss or decline that opportunity, you can also pan the map to discover and claim other available jobs in your area.
STEP 4
Greet & Introduce Yourself To The Team
END OF SECTION 2
SECTION 3
Tools & Readiness Checklist
Before going online, every crew member should make sure they’re fully prepared. This ensures smooth jobs, happy customers, and fast payouts.
Core
Essentials
✅
Smartphone with NearbyCrew app installed & updated
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Location services & notifications turned on
Reliable internet connection (data or Wi-Fi)
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Valid ID and any required licenses uploaded in your profile
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Safety basics: charged phone, flashlight, first aid kit
Service
Ready Tools
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Roadside: jumper cables, portable battery, tire inflator, jack
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Cleaning: cleaning supplies, gloves, trash bags
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Delivery: insulated bag, straps, dolly/trolley
General errands: notepad, reusable bags, basic toolkit
Personal Readiness
✅
Professional appearance (uniform or clean casual)
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Clear, polite communication with customers & dispatchers
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Positive attitude and problem-solving mindset
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Punctuality: always aim to arrive on time or give updates via app
END OF SECTION 3
SECTION 4
Payments & Payouts
Getting paid on NearbyCrew is simple, transparent, and fast. Luna AI automates the process so there’s no confusion about where your money goes.
Earnings & Payout
We automatically deposit your funds when they become available to the bank on file.
You can manage all your earnings in your Stripe Connect account.
You can also instantly deposit your earnings, completely hassle free
Dashboard
You can access all your jobs and profile info from your NearbyCrew Studio
Editing your profile affects your position in the system directly
You can request new features directly in our Public Forum
END OF SECTION 4
👍
YOU NOW TECHNICALLY READY TO BE A LOCAL HERO
SECTION 5
Communication Guidelines
Clear and professional communication keeps jobs running smoothly and builds trust with customers. Luna AI provides in-app tools to make this simple and safe.
In-App Only
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Always use NearbyCrew’s in-app chat or call feature to talk with customers or dispatchers.
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Avoid sharing personal phone numbers, emails, or social accounts — this protects your privacy.
Be Responsive
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Respond to new job alerts quickly — fast responses increase your chances of getting more jobs.
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Reply to customer or dispatcher messages within a few minutes whenever possible.
Be Professional
Greet customers politely when you arrive. Keep language clear, respectful, and friendly.
If you’re delayed or need clarification, update through the app immediately.
Quick Situations & How to Handle Them
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Running late? → Let the customer know your updated ETA.
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Can’t complete a job? → Inform the dispatcher right away so they can reassign.
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Customer has a complaint? → Stay calm, note details, and escalate through the app.
NOTE
Good communication = better ratings, repeat jobs, and faster trust-building with both customers and dispatchers.
END OF SECTION 5
SECTION 6
Safety & Emergency Protocols
Your safety is our top priority. NearbyCrew and Luna AI are designed to keep jobs secure, but it’s important that every crew member and dispatcher follows the right steps in case of an emergency.
General Safety Guidelines
Only accept jobs through the NearbyCrew app - never take requests outside the platform.
Verify the job details (location, service type, payout) before heading out.
Trust your instincts: if something feels unsafe, pause the job and contact support.
Reporting Incidents
Use the in-app report tool for:
Unsafe locations or customers
Job disputes.
Accidents or property damage
All reports are logged and reviewed by NearbyCrew support.
Emergency
Button
The app includes a built-in Emergency Button that connects you to local emergency services.
Use this immediately if you feel threatened, unsafe, or encounter an accident.
On-Site Best Practices
Stay visible — avoid entering dark or unmarked areas alone.
Keep personal protective equipment handy (gloves, flashlight, reflective vest if applicable).
For roadside or outdoor jobs: park safely, use hazard lights, and stay aware of traffic.
NOTE
⚡ Remember: Jobs can be rescheduled, money can be refunded - but safety is non-negotiable. When in doubt, stop and escalate.
END OF SECTION 6
SECTION 7
Quality & Ratings
NearbyCrew is built on trust. Every completed job helps build your reputation through ratings and feedback. High-quality work means more job offers, better payouts, and long-term success on the platform.
Ratings Rule Everything
After each job, customers rate their experience with the crew.
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Luna AI uses ratings to help prioritize high-performing crew for future jobs.
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What Customers Care About
Punctuality – Did you arrive on time?
Professionalism – Were you polite and respectful?
Service Quality – Was the job completed correctly and safely?
Communication – Did you keep them updated if anything changed?
🚀
Why It Matters
Higher ratings = more job opportunities.
Top-rated crew may get priority access to premium jobs.
Consistently low ratings can limit your access until reviewed by support.
Tips to Improve Your Ratings
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Confirm details before starting the job.
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Arrive promptly (or update ETA if delayed).
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Use clear, respectful communication.
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Double-check your work before marking the job as complete.
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Thank the customer when finishing up.
NOTE
⚡ Quality isn’t just about doing the job — it’s about the full experience. Delivering great service builds trust, repeat customers, and a strong reputation on NearbyCrew.
END OF SECTION 7
SECTION 8
Troubleshooting & Support
Even with Luna AI handling most of the heavy lifting, small issues can happen. Here’s how to fix the most common ones and where to go if you need extra help.
When to Contact Support
Job disputes with customers or dispatchers
Accidents, safety concerns, or urgent incidents
Technical issues that restarting the app doesn’t solve
Support
Options
In-App Help Center – quick answers to FAQs.
Chat with Support – live messaging inside the app.
Email Support – for detailed issues or account-specific help.
NOTE
⚡ Remember: Luna AI is your first line of support. If something feels off, start by asking Luna, she can often solve the issue or escalate it for you.
END OF SECTION 8
SECTION 9
FAQs
We understand with every new service there are burning questions to be answered! This is only but a short list but if you had a particular question then please feel free to reach out to us through our primary contact information.
Email: admin@softwurx.com
Phone: 1-209-247-7904
01
Do I need to learn how to use AI?
No. Luna works in the background. You’ll interact with her through simple chat, buttons, and job flows just like texting a helpful assistant.
03
How is this different from Uber/DoorDash?
NearbyCrew is built for flexibility solo crew members, teams, and even small businesses can all operate here. Luna’s intelligence makes it possible to handle more complex jobs, not just simple one-offs.
02
Is my data safe?
Yes. Luna only uses the information needed to run jobs (location, job details, payments). Everything else is private and secure.
04
What if something goes wrong?
Luna helps you troubleshoot in real-time. And if needed, NearbyCrew’s support team steps in.
FROM EARTH WITH ❤️